1. Scope
This policy applies to DineQube’s public website and SaaS services for restaurants and hotels, including account, QR ordering, guest-service, support, subscription and enabled delivery workflows.
2. Information we handle
Depending on the feature used, DineQube may process business/contact details, account identifiers, subscription and billing references, orders or guest requests, delivery details where enabled, support messages, ratings, and technical information such as device/browser data, IP address, timestamps and security logs. We aim to collect only information reasonably needed for the relevant workflow.
3. How we use information
We use information to provide and secure the service, route orders or guest requests, operate merchant dashboards, support users, manage subscriptions and billing, prevent misuse, maintain service records, improve product performance and comply with applicable legal or accounting requirements.
4. Payments and refunds
Payments may be handled by third-party payment providers. DineQube may receive transaction status and payment references needed to operate the service. When an approved refund is processed directly by DineQube, the registered business may be asked for bank-account or settlement details reasonably required to complete that refund. Do not send OTPs, UPI PINs, card PINs, passwords or authentication secrets.
5. Service providers and sharing
DineQube may share information only as reasonably needed with the relevant restaurant or hotel, assigned delivery participants where an enabled workflow requires it, and service providers used for hosting, communications, maps/location, AI, analytics, security and payments. Information may also be disclosed where required by law or to protect legitimate legal or security interests. DineQube does not sell personal data to advertisers.
6. Communications and AI
Where enabled, operational, billing or support messages may be sent by email or WhatsApp using the contact details provided for that purpose. Information submitted to Qube AI features may be processed by configured AI providers to perform the requested function. Merchants should avoid submitting unnecessary sensitive information and should review AI-generated output before use.
7. Retention
Information is retained for as long as reasonably necessary for the service, support, security, billing, accounting, dispute handling and applicable legal requirements. Retention periods can differ by data type. Data that is no longer reasonably required may be deleted or de-identified, subject to lawful retention needs.
8. Security
DineQube uses reasonable technical and organisational safeguards designed to protect information. No online service can guarantee absolute security. Merchants and users are responsible for protecting their credentials, devices and access to their own accounts.
9. Choices and requests
Subject to applicable law, individuals may request access to information about processing, correction, deletion or withdrawal of consent where relevant. DineQube may verify identity or authority before acting on a request. Requests can be submitted through the Contact page or contact@dineqube.com.
10. Updates and contact
This policy may be updated when the product, providers, operations or applicable law change. The effective date above identifies the current public version. Privacy questions can be sent to contact@dineqube.com.