1. Free-look / refund window (7 days)
For eligible DineQube software subscription payments, the purchasing business may request cancellation and a refund within 7 calendar days from the date of successful payment. The request must be submitted within this 7-day period and is subject to verification of the subscription and payment.
2. How to request a refund
Email contact@dineqube.com or use the official DineQube Contact page. Include the business name, registered email or mobile number, payment reference or transaction ID, plan purchased, payment date and reason for the request. DineQube may ask for additional information needed to verify the payment.
3. Refund processing
Once a refund request is verified and approved, the DineQube team will contact the registered business contact through an official DineQube channel to complete refund processing. The business may be asked to provide the bank-account or settlement details reasonably required for the refund. DineQube may process the approved refund through bank transfer or another available DineQube-approved payment channel. Processing time can vary depending on verification and the receiving bank. DineQube will never ask for an OTP, UPI PIN, card PIN, password or other authentication secret to process a refund.
4. After the 7-day free-look window
After the 7-day free-look period, completed subscription payments are generally non-refundable to the extent permitted by applicable law, except for verified duplicate or incorrect charges, a material DineQube billing error, payment collected without corresponding service access, a refund required by law, or another exception expressly approved by DineQube.
5. Duplicate, failed or incorrect charges
A failed transaction should not activate paid access unless the payment provider confirms success. Verified duplicate payments, incorrect DineQube subscription charges or other billing errors can be reviewed outside the free-look window using the relevant payment references.
6. Cancellation and future billing
Cancellation stops future renewal or future paid access as applicable. A cancellation request does not by itself create a refund outside the 7-day free-look window or the specific exceptions described in this policy.
7. Physical QR kits
If an eligible plan includes customised or printed physical QR material and production has already started within the 7-day free-look period, the disclosed cost attributable to the physical kit may be non-refundable or deducted from the approved refund where legally permitted. Any remaining eligible software-subscription amount will be handled under this policy. If physical-kit production has not started, no physical-kit deduction should apply unless another disclosed order-specific term requires it.
8. Custom or negotiated plans
Custom, franchise, enterprise or separately negotiated plans may include written commercial terms for onboarding, integrations, room capacity, implementation or physical material. Where a signed or expressly accepted commercial agreement applies, those specific terms may supplement this public policy, subject to applicable law.
9. Restaurant and hotel guest transactions
This policy primarily covers DineQube software subscription payments. Refunds for food, hotel services, amenities, delivery charges or other merchant-supplied goods or services are ordinarily handled by the Restaurant or Hotel that supplied them, unless DineQube is expressly identified as the merchant of record for that transaction.
10. Free-look is not a free software trial
DineQube does not currently advertise a free software trial. The 7-day free-look period described here begins after a successful eligible subscription payment and provides a defined window in which the purchasing business can request cancellation and a refund.